Shipping Policy

Shipping Policy

At WACK HATS, we take great pride in the quality and uniqueness of our products. Each of our bucket hats is proudly made and shipped directly from the USA. Because every item is made to order, there is a necessary production time involved before we can ship your order. Here’s what you need to know about our shipping process:

Production Time

All of our bucket hats are custom-made at the point of sale. This means that your order is created specifically for you once you place it. We aim to make your bucket hat within 1 - 3 days of receiving your order depending on the complexity of the design, the time of the order and current order volume.

Shipping Time

Once your product is ready, it will be shipped directly from our facilities in the USA. We partner with some of the most reliable delivery companies to ensure your order reaches you safely and promptly. The estimated shipping time varies depending on your location:

  • USA: 4-8 business days
  • Canada: 12-30 business days
  • Australia: 12-30 business days
  • International: 12-30 business days

Please note that these times are estimates and can be affected by external factors such as customs processing or local postal delays.

Realistic Shipping Expectations

From the day you make your order, add on average 3 days on top of the shipping times above and that should be the time you receive your order. 

Shipping Costs

Shipping costs are calculated at checkout based on your location and the size of your order. We strive to offer competitive shipping rates to make sure you receive the best value for your purchase.

Delays and Issues

While we work diligently to ensure timely delivery, unexpected delays can sometimes occur. If your order takes longer than expected or if you encounter any issues with your shipment, please contact our customer service team at and we will do our best to resolve the issue promptly.

Returns and Exchanges

As each of our products is custom-made to order, we currently do not accept returns or exchanges unless the item arrives damaged or defective. If you have any concerns about your purchase, please reach out to us within 3 days of receiving your order and we will assist you in finding a solution.

Thank you for choosing WACK HATS! We are committed to delivering the best bucket hats in town and the best shopping experience. We appreciate you.